Privacy Policy

MeroBill is a barcode billing, inventory management, and business analytics application built specifically for shops and businesses in Nepal.

This Privacy Policy explains what information we collect, how we use it, and your rights as a user. By using MeroBill, you agree to this policy.

We are committed to protecting your data in accordance with good privacy practices applicable to businesses operating in Nepal.

Account & Identity Information:

• Full name and display name
• Email address (used for authentication)
• Phone number (optional, for shop contact)

Business & Shop Data:

• Shop/business name, address, province, district
• PAN (Permanent Account Number), if provided
• Digital wallet ID (eSewa / Khalti / IME Pay)
• Receipt footer message

Billing & Inventory Records:

• Product names, barcodes, prices, stock quantity
• Invoice history and bill numbers
• Sales amounts, discounts, VAT records
• Credit (Udharo) customer records

Technical & Device Data:

• Device model and OS version
• App version and usage analytics
• Crash reports and error logs
• Firebase Cloud Messaging (FCM) notification token
• Subscription plan and payment status

• To provide billing, invoicing, and inventory services
• To sync your business data across devices via Firestore
• To generate sales reports and business analytics
• To send important app notifications (subscription expiry, updates)
• To restore your data if you change devices (Data Recovery feature)
• To improve app performance using crash and usage analytics
• To verify your identity and prevent fraud
• To process subscription payments via Nepal payment gateways
• To provide customer support when you contact us

MeroBill uses offline-first architecture. Your data is stored locally on your device using Hive (local database) and synced to Firebase Cloud Firestore when internet is available.

• Local Storage (Hive): Bills, products, and shop data work offline without any internet connection.
• Cloud Sync (Firestore): Data is backed up to Google Cloud servers for recovery across devices.
• Bill Retention: Billing records are stored for 30 days after creation, then automatically purged from cloud storage.
• Images: No images are uploaded to cloud storage. Product images remain local only.

MeroBill uses the following Google Firebase services:

Nepal Payment Gateways:

When you subscribe to a paid plan, payments are processed by official Nepal payment gateways:

These payment processors only receive payment-related information required to complete the transaction. MeroBill does not store your payment card or wallet credentials.

We implement the following security measures to protect your information:

• Firebase Authentication with email verification for all accounts
• Firestore Security Rules restrict data access to authenticated account owners only
• All data transmission uses HTTPS / TLS encryption
• Local Hive database is stored in app-private storage
• We do not have access to your password (Firebase handles authentication)

We do not sell, rent, or trade your personal data.

We may share limited information only in the following cases:

• Legal Obligation: When required by Nepal law, court orders, or government authorities
• Fraud Prevention: To investigate or prevent fraudulent activity or abuse
• Service Providers: Google Firebase, analytics tools — only what is necessary to provide the service
• Payment Processing: Limited billing information shared with Nepal payment gateways during subscription

As a MeroBill user, you have the following rights:

• Access: View all your data inside the app (bills, products, shop profile)
• Correction: Edit your shop information, products, and account details at any time
• Data Portability: Export your bills and reports via the Reports section
• Account Deletion: Email chandrax934@gmail.com from your registered email address to request deletion. Requests are processed within 7 business days.
• Notification Control: Disable push notifications from your device settings
• Data Recovery: If you lose your device, log in with the same email to restore all data from Firestore backup

• Keep your email and password confidential. Do not share your account.
• Verify billing amounts and inventory records for accuracy. MeroBill is a tool; final accuracy is the user's responsibility.
• Ensure your device is protected with a screen lock.
• Use only official payment gateways to subscribe. Do not share OTPs.
• Report any unauthorized access or suspicious activity to support immediately.

MeroBill is a business application intended for adults (18+) or business owners. It is not designed for, or intended to be used by, anyone under 13 years of age.

We do not knowingly collect data from children under 13. If you believe a child's data was submitted, please contact us immediately.

You have the right to request permanent deletion of your MeroBill account and associated data at any time. To request account deletion, you may:

1. Account Deletion: Email chandrax934@gmail.com from your registered address. Requests are processed within 7 business days.
2. Contact support at chandrax934@gmail.com using your registered email address.

Upon deletion:

• Your Firebase Authentication account will be removed
• Your Firestore shop, product, and user data will be deleted
• Billing records may be retained for up to 30 days for accounting purposes, then permanently removed
• Local Hive data on your device will remain until you uninstall the app

We may update this Privacy Policy from time to time. Significant changes will be notified via:

• In-app notification or banner
• Email notification to your registered email address
• Update to the "Last Updated" date at the top of this page

Continued use of MeroBill after policy changes means you accept the updated terms.